Refund Policy

Last Updated: July 1, 2023

At Elite Wealth Management Solutions, we are committed to providing high-quality wealth management services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions regarding refunds for our services. Please read this policy carefully to understand our practices regarding refunds and cancellations.

1. Refund Policy Overview

Elite Wealth Management Solutions generally offers services on a fee basis that may include:

• Asset management fees based on a percentage of assets under management
• Financial planning fees for comprehensive or specialized planning services
• Consultation fees for one-time or ongoing advisory services
• Event registration fees for seminars, webinars, and workshops

Our refund policy varies depending on the type of service provided and the circumstances of the refund request. We strive to handle all refund requests fairly and in accordance with our contractual obligations and applicable regulations.

2. Conditions for Refunds

Refunds may be available under the following circumstances:

2.1 Asset Management Services

For asset management services, where fees are typically charged quarterly in advance based on the value of assets under management:

• If you terminate our asset management services during a quarter, you will receive a pro-rated refund of any pre-paid fees for the unused portion of the quarter.
• The refund amount will be calculated based on the number of days remaining in the quarter after the effective date of termination.
• Termination will be effective upon receipt of written notice from you or as specified in the notice.

2.2 Financial Planning Services

For financial planning services where an upfront fee is charged:

• If you cancel before we have started work on your financial plan, we will provide a full refund of any fees paid.
• If you cancel after we have begun work but before delivery of the final plan, we may provide a partial refund based on the percentage of work completed.
• Once a financial plan has been delivered in its final form, fees are generally non-refundable.

2.3 Consultation Services

For one-time consultation services:

• If you cancel more than 48 hours before a scheduled consultation, you will receive a full refund of any fees paid.
• If you cancel within 48 hours of a scheduled consultation, a 50% cancellation fee may apply.
• No refund will be provided for missed appointments without prior notice.

2.4 Events and Workshops

For paid events, seminars, webinars, and workshops:

• Cancellations made at least 14 days prior to the event date will receive a full refund.
• Cancellations made between 7-13 days prior to the event will receive a 50% refund.
• Cancellations made less than 7 days prior to the event are not eligible for a refund.
• If we cancel or reschedule an event, you will be offered either a full refund or the option to attend the rescheduled event.

3. Refund Processing Timeframes

We process refunds promptly upon approval:

• For payments made by credit card, refunds will typically be processed back to the original payment method within 5-10 business days.
• For payments made by check or wire transfer, refunds will be issued by check and may take 10-15 business days to process.
• The time it takes for the refund to appear in your account depends on your financial institution and may take an additional 2-10 business days after processing.

4. Refund Request Procedure

To request a refund, please follow these steps:

1. Contact our client service team by phone at +445696717332 or by email at [email protected]
2. Provide your full name, the service for which you are requesting a refund, and the date of purchase/payment
3. Explain the reason for your refund request
4. Include your preferred contact information so we can follow up with any questions

All refund requests will be reviewed in accordance with this policy and our service agreements. We will respond to your request within 5 business days.

5. Exceptions to Refund Policy

While we strive to accommodate reasonable refund requests, there are certain circumstances where refunds may not be available:

• Customized Services: Highly customized services that have been tailored specifically to your needs and have been delivered as agreed may not be eligible for refunds.
• Breach of Agreement: If you have violated any terms of our service agreement or engaged in any fraudulent activity, refunds may be denied.
• Regulatory Requirements: In some cases, regulatory requirements may limit our ability to provide refunds for certain services.
• Time Limitations: Refund requests made outside the timeframes specified in this policy may not be honored.

6. Special Circumstances

We recognize that special circumstances may arise, and we evaluate such situations on a case-by-case basis. If you believe your situation warrants special consideration, please include relevant details in your refund request. Our management team will review these requests and make determinations based on the specific circumstances.

6.1 Service Dissatisfaction

If you are dissatisfied with any aspect of our services, we encourage you to contact us immediately. We value your feedback and will work with you to address your concerns. In cases of substantiated service failure on our part, we may offer appropriate compensation, which could include partial or full refunds, service credits, or other accommodations.

6.2 Force Majeure

In the event of circumstances beyond our control (such as natural disasters, acts of terrorism, pandemics, or other emergencies) that affect our ability to deliver services, we will work with affected clients to provide reasonable accommodations, which may include rescheduling, service modifications, or refunds as appropriate.

7. Contact Information for Refund Inquiries

If you have any questions about our refund policy or wish to discuss a specific refund situation, please contact us:

Elite Wealth Management Solutions
Refund Department
88 Robertson Pine
Francescafurt, AB41 7HB
United States

Phone: +445696717332
Email: [email protected]

8. Policy Changes and Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed of any updates. Material changes to this policy will be communicated to active clients through email notifications or account alerts.

The refund policy applicable to your service is the one that was in effect at the time you engaged our services or made your payment, unless otherwise required by law.